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In this report sample for ICT Support Engineer, there are two sections that all applicants must complete.: The Key Areas of Knowledge and The Project Report Forms.

• Key Areas of Knowledge:
  

  The applicants must describe and explain the relationship between the selected area of knowledge and their learning from their experience and qualifications. In this section, the applicants should be able to show or explain how and where they acquired the knowledge.

• Project Report Forms:
  

  A project report is a written description of a project or engagement that provides you with the opportunity to show how you perform as an ICT professional. Each report is to relate to a significant project or work episode undertaken by you during your professional career.
  NOTE: The candidates are required to provide two project reports. In two reports, one must pertain to a project undertaken within the last three years, and the other for a project over the previous five years.

The sample project reports for ICT Support Engineer are:

• RPL Report Sample for ICT Support Engineer – 1: “Monitoring and maintaining computer systems and networks at Onestep Biotech plc.”
• RPL Report Sample for ICT Support Engineer – 2: “Diagnose and troubleshoot technical issues at Peak Ltd.”

RPL Report Sample for ICT Support Engineer – 1

Project name: “Monitoring and maintaining computer systems and networks
at Onestep Biotech plc.”

The project of our client is described while he/she was working on “Monitoring and maintaining computer systems and networks at Onestep Biotech plc.”The roles and responsibilities that the client had to follow during this project were:

• Safeguard systems from physical harm and viruses, unauthorized users and damage to data by developing, maintaining, and monitoring appropriate security procedures
• Maintain software applications, operating systems, and regular maintenance
• Maintain and administer policies, servers, and related network equipment to ensure availability of services
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.

RPL Report Sample for ICT Support Engineer – 2

Project name: “Diagnose and troubleshoot technical issues at Peak Ltd.”

The project of our client is described while he/she was working on “Diagnose and troubleshoot technical issues at Peak Ltd..”The roles and responsibilities that the client had to follow during this project were:

• Analyze computer system issues and resolve it within agreed time limits
• Installation, account setup and network configuration and diagnose and troubleshoot other technical issues
• Diagnosing and solving hardware or software faults and troubleshoot system and network problems