ACS Reference Letter Sample for ICT Support Engineer

ICT Support Engineer develops support procedures and strategies for systems, networks, operating systems and applications development. They also provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems. They safeguard systems from physical harm and viruses, unauthorized users and damage to data by developing, maintaining, and monitoring appropriate security procedures. They develop, conduct and provide technical guidance and training in application software and operational procedures.

Tasks of a ICT Support Engineer

scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation
identifying variations and potential high risk areas in securing adherence to standards and procedures
recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
developing, conducting and providing technical guidance and training in application software and operational procedures
analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
performing organizational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

Employment Reference Letter Sample (Text Version)

Date: 12/08/2016

To whomsoever it may concern

This is to certify that Logan Paul was working with Tricolor Biotech at Palmerston North,NewZealand as a Full-Time employee since July 09, 2008 to Jun 30, 2015 as an ICT Support Engineer.

His Roles and responsibilities are as follows.

ICT related roles and responsibilities

Apply appropriate security procedures to safeguard systems from physical harm and viruses, unauthorised users and damage to data.
Complete configuration, installation and support of equipment.
Maintain software applications, operating systems and regular maintenance
Troubleshoot and resolve computer and telephony related issues
Troubleshoot and resolve computer and telephony related issues
Maintain and administer systems, servers, and related network equipment to ensure availability of services test and evaluate new technology

Managerial related roles and responsibilities

Manage assigned projects and program components to deliver services
To provide technical assistance and support to staff, service providers, site personnel and external vendors and etc
Develop and manage documentation of the issues so that any other IT staff could read the problem and understand the solution.
Communicate with other staff, to help set up systems or resolve issues

Sincerely yours,

Mr Norman,

Manager