ACS Reference Letter Sample for ICT Quality Assurance Engineer

Quality Assurance Engineer have different related ICT units like Business Process Reengineering, ICT Security, Software Engineering, Quality management etc. First of all Business process reengineering is the act of recreating a core business process with the goal of improving product output, quality, or reducing costs. Quality Assurance Engineer monitor and audit processes and procedures developing, training in application software, conducting and providing technical guidance and operational procedures. They also suggest the corrective action plans and make improvements in the resolution of non-compliance with standards. This includes the determination of a quality policy, creating and implementing quality planning and assurance, quality control and quality improvement and risk management.

Tasks of a ICT Quality Assurance Engineer

Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation
Identifying variations and potential high risk areas in securing adherence to standards and procedures
Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
Developing, conducting and providing technical guidance and training in application software and operational procedures
Analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
Performing organizational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

Employment Reference Letter Sample (Text Version)

Date: 02/04/2018

To whomsoever it may concern

This is to certify that Kim Seokjin was working with Zeal Ltd. at Seoul, South Korea as a Full-Time employee since Sep 6, 2010 to Nov 10, 2017 as an ICT Quality Assurance Engineer.

His Roles and responsibilities are as follows.

ICT related roles and responsibilities

Detecting technical problems and issues, installation of program or systems, maintenance, repair, upgrade and configuration of system
Troubleshooting databases, operating systems and security systems
Testing, identifying and solving functionality errors and faults in systems, and programming code
Guide the employees and maintain quality standards to ensure systems perform to specification
Supervise product inspection and testing and assure the quality of the provided goods or services by overseeing that all the factors

Managerial related roles and responsibilities

Analyzing and reviewing systems and scheduling and conducting quality audit inspections
Finding variations and potential high risk areas in securing adherence to standards and procedures
Monitoring and auditing processes and procedures to recommend correct action plans and improvement in the resolution
Proper communication with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
Providing Technical guidance and training for employees
Develop maintain and test new and existing products to meet client needs
Writing technical documentation such as procedural, instructional and operational guides and manuals, technical reports for the reference purpose

Sincerely yours,

Miss Sarah,

Manager