Description

ICT Support Engineer develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

Skill level: 1

Alternative Titles

• Support Analyst
• Support Architect

Skills Assessment Authority

• ACS (Australian Computer Society)

Occupation Lists

ICT Support Engineer occupation is on the following skill lists:

• Combined Skilled Occupations List (STSOL MLTSSL)
• RSMS Occupations List (RSMSL)
• Short-Term Skilled Occupation List (STSOL)

ICT Support Engineer is not on the following skills list:

• Medium Long Term Strategic Skills List (MLTSSL)
• Labor Market Testing Required for 457 List (LMTL)

Visa Provision

As the occupation features on the Short-term Skilled Occupation List (STSOL), it is possible to apply for a Skilled Nominated 190 visa or a Skilled Regional Nominated 489 visa.

If you are employed in this occupation and you wish to pursue a GSM visa, you will be required to apply for state nomination in order to move to Australia.

Note: *Please note that while the occupation is on the STSOL it remains a possibility that no states currently have a demand for people in that profession. The online assessment only lists occupations which are currently in demand by a state or territory in Australia, so if the occupation does not appear on the online assessment you should consider seeking an employer sponsor in Australia.

Unit Group: 2632 ICT Support and Test Engineers

Description

The job of ICT Support Engineer is to develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyze and resolve system problems and performance issues, and test the behavior, functionality and integrity of systems.

Tasks

• scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation
• identifying variations and potential high risk areas in securing adherence to standards and procedures
• recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
• communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
• assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
• developing, conducting and providing technical guidance and training in application software and operational procedures
• analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
• testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
• performing organizational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
• creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

Skill Level

Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

Occupations in this Group

• 263211 ICT Quality Assurance Engineer
• 263212 ICT Support Engineer
• 263213 ICT Systems Test Engineer
• 263299 ICT Support and Test Engineers (nec)

Note: Whilst a similar occupation may appear in the same ICT engineer group if not specifically listed in the STSOL or MLTSSL the ANZSCO description should be used for reference purposes only.

English Requirement

• IELTS result with a minimum score of 6 (L, R, W), 7 in speaking and 7 overall;
• OET result with a minimum grade B in all sections;
• TOEFL iBT with a minimum score (L:12 R:13 W:21 S:23 overall L93);
• PTE Academic with a minimum score of 50 (L, R, W), 65 in speaking and 65 overall

Exceptions

• Australian Graduate exceptions apply in some states/territories
• Priority Skilled Lists may apply a specific requirement in some states/territories
• Countries exempt from submitting IELTS or OET include the UK; Canada; New Zealand; US; and Ireland
• Where mandatory licensing or registration is required you must demonstrate a level of English either sufficient to meet licensing / registration or a minimum IELTS, or equivalent, whichever is higher.

Closely Related Core ICT Units

• Business Process Reengineering
• Computer Audit
• ICT Security
• Operating systems – (Unix, Linux, Xenix, Network OS)
• Quality management – (Quality Assurance, Software Quality)
• Risk Management
• Software Engineering
• Software validation – (Software Testing)
• Testing strategies and methods

Brief Description

ICT Support Engineer develops support procedures and strategies for systems, networks, operating systems and applications development. They also provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems. They safeguard systems from physical harm and viruses, unauthorized users and damage to data by developing, maintaining, and monitoring appropriate security procedures. They develop, conduct and provide technical guidance and training in application software and operational procedures.

Additional Closely Related ICT Units

• Computer forensics
• Computer Science
• Data communications – (WAN, LAN)
• Database design
• Database implementation
• Database Management Systems – (Relational Database, Object Oriented Database)
• Digital communication
• Information security – (Data security)
• Internet forensics
• Introduction to ICT – (Introduction to Computer Science, Computer Theory, Introduction to Business Computing, Computer Science I)
• Introduction to Information Systems
• Network architecture
• Programming – (C, C++, Objective C, Visual C, Basic, Visual Basic, Java, Assembler, Cobol, Pascal, PL/1, Fortran, PHP, Pearl, AS3, FoxPro, and similar)
• Software architecture

Brief Description

The ICT Support Engineer maintain software applications, operating systems and other regular maintenance. They maintain and administer systems, servers, and related network equipment to ensure availability of services. They also test and evaluate new technology and conduct electrical safety checks on computer equipment. Installation, account setup and network configuration and diagnose and troubleshoot other technical issues are also handle by Support engineer. They also solve hardware or software faults and troubleshoot system and network problems